DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park
  • Durham, NC, USA
  • Salary
  • Full Time

Great Benefit Package - free meals, sick, vacation, holiday pay. Affordable insurance, health, dental, vision, life, and MORE! Hotel discounts!

Job Purpose:  To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction.  Includes rooms, laundry, public areas, department storage areas and work areas.

Job Responsibilities: 

  • Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
  • Schedule staff according to labor standards and forecasted occupancy.
  • Assist General Manager in development of the department's annual budget.
  • Monitor performance against plan.
  • Enforce policies and procedures.
  • Maintain room quality based on hotel objectives.
  • Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
  • Compile and report accurate status of guest rooms to front office.
  • Enforce standard procedures for the acceptance, security, and return on guest lost and found items.
  • Maintain standard procedures for security of on-loan equipment.
  • Maintain productivity and labor cost goals.
  • Establish and maintain cost control systems for staffing linen inventories and cleaning supplies.
  • Conduct inventories of linen, supplies and equipment.
  • Order and receive supplies to maintain adequate inventory levels.
  • Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Other duties as assigned.

Job Skills:

  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form.
  • Deal with problems involving several concrete variables in or from standardized situations.
  • Add, subtract, multiply, and divide all units of measure with like common and decimal fractions.
  • Compute ratio, rate, and percent. Draw & interpret bar graphs.
  • Perform arithmetic operations involving American monetary units
  • Read and understand instructions, safety rules, etc.
  • Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.
  • Speak with correct English and well-modulated voice.
  • Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events.
  • Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.



DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park
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